This website may ask your browser to store cookies. See our Cookies Policy for more information about our use of cookies.

Back to news index

Advice from MRT on the Coronavirus outbreak

page last updated on 26/05/20

We understand that the news around coronavirus, or COVID-19, is unsettling with regards to future travel plans. We have a team of staff following developments on a daily basis and who are more than happy to answer your calls or e-mails. We are also updating this webpage with information as it emerges.

Tours that are due to depart in the next month

Please be assured that we are working as hard as we can to address clients' concerns in as timely a manner as possible. We are contacting those who are due to travel imminently as a priority. Click here to see the tours we have cancelled so far. We will be in touch with regards to tours in subsequent weeks as soon as we can.

In line with guidelines issued by ABTA - The Travel Association, we are now asking clients to consider accepting a Refund Credit Note rather than a cash refund, though you are still entitled to the latter if you are still booked on the tour at the time it is cancelled. The Refund Credit Note would be for the same value as any monies paid to us for your tour, and is fully protected by our ABTA/ATOL bonding. It means you have until 31st January 2021 to make a decision about future travel plans. If you haven't decided about a future tour by that date, you can opt for a full cash refund.

Tours due to depart later in the year

If you wish to cancel a tour that is currently due to run later this year, we ask you to contact us to discuss your concerns. We would welcome the opportunity to talk through the options and explain our position on cancellation charges.Video recorded on Friday, 17th April 2020.

We greatly appreciate your patience and understanding at this challenging time.