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Advice from MRT on the Coronavirus outbreak

page last updated on 30/03/20

We understand that the news around coronavirus, or COVID-19, is unsettling with regards to future travel plans. We have a team of staff following developments on a daily basis and who are more than happy to answer your calls or e-mails. We are also updating this webpage with information as it emerges.

Tours that are due to depart imminently

Please be assured that we are working as hard as we can to address clients' concerns in as timely a manner as possible. We are contacting those who are due to travel imminently as a priority. Click here to see the tours we have cancelled so far. We will be in touch with regards to tours in subsequent weeks as soon as we can.

In line with guidelines issued by ABTA - The Travel Association we are now issuing Refund Credit Vouchers that are the same value as any monies paid to us for your tour. This Refund Credit Voucher can be used to book a future tour, and in the meantime is fully protected by our ABTA/ATOL bonding. This means you have until 31st July 2020 to make a decision about future travel plans. If you haven't decided about a future tour by 31st July 2020, you are entitled to a full cash refund.

We completely understand that you may be feeling frustrated by our tour cancellation process but we would ask for your patience and understanding at this challenging time.

Tours due to depart later in the year

If you wish to cancel a tour that is currently due to run later this year, we ask you to contact us to discuss your concerns. We would welcome the opportunity to talk through the options and explain our position on cancellation charges.