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Advice from MRT on the Coronavirus (Covid-19) outbreak

last updated on 23/11/20

 


Tours in 2020

In line with government guidance regarding travel in the UK and abroad, our tours, festivals and London Days for the rest of 2020 have been, or are being cancelled. For those booked, we will be contacting you imminently, if we have not already, to explain your options. 

Tours in 2021

As you know, the situation with travel restrictions is fluid and therefore we are following developments closely. Click here to see further information on how we resumed travelling this autumn, and the policies we will continue to implement in 2021. Please call or e-mail us if you have any questions.

For 2021, we have set up our usual range of tours and festivals, both new itineraries and established favourites. The majority are now on sale and you can see a full list here. We will contact those booked about ten weeks before departure with an update. 

Please note that the ‘spaces remaining’ indication on our tour pages cannot be relied upon at the moment as clients currently booked may not travel. For up-to-date information on availability please contact us

When we cancel a tour

When we cancel a tour, festival or London Day, you are entitled to a cash refund, as long as you are still booked on it at the time of cancellation. However, we are asking clients to consider transferring to a future event in 2021 or 2022. See the list of 2021 tours and festivals here. Alternatively, we can offer a Refund Credit Note. The value would equate to the sum you have paid us and is protected by our ABTA bond or ATOL licence. It gives you time to make a decision about future travel plans. For further information and guidance, please see ABTA - The Travel Association.  

If you wish to cancel a booking on a tour that is currently due to run later this year, we ask you to contact us to discuss your concerns. We would welcome the opportunity to talk through the options and explain our position on cancellation charges.