last updated on 14/09/20
On 9th September 2020, the UK government announced changes to the rules around social gatherings – summarised as ‘the rule of six’. With more information emerging over the weekend, particularly on how these changes affect businesses, we now know that we can run our UK events – our London Days, small-group tours and festivals – within the legislation and accompanying guidance.
Fundamentally, nothing has changed for the small guided tour group; we will continue to follow the rules at each particular venue we visit, we will continue to apply social distancing measures and to exhort common sense when it comes to hygiene. For our larger events involving live performances, we will follow the government guidance on performing arts.
More information on these will be sent later this week to all those who are signed-up to receive our e-newsletters.
As you know, the situation with travel restrictions is fluid and therefore we are following developments closely. Click here to see further information on how we are resuming travelling, and please call or e-mail us if you have any questions.
For the most part, tours and festivals in September and October have been, or are being cancelled, with a final decision being made four weeks before departure. For those booked, we have already contacted you to explain your options. However, we are pleased to say that there are exceptions (to Italy predominantly), so if you are keen to travel please contact us to find out what is running.
For tours in these later months, we are contacting you about ten weeks before departure with an update on whether the tour is likely to run or not. Again, your options are explained at this point. Sadly, we have decided we cannot run our festival Venice: Pageantry & Piety from 2–7 November; participants have already been notified of this.
Please note that the ‘spaces remaining’ indication on our tour pages cannot be relied upon at the moment as clients currently booked may not travel. For up-to-date information on availability, and also to know what is going to run in the coming months, please contact us.
When we cancel a tour, festival or London Day, you are entitled to a cash refund, as long as you are still booked on it at the time of cancellation. However, we are asking clients to consider transferring to a future event, this year or next. The majority for 2021 are now on sale and you can see a full list here. Alternatively, we can offer a Refund Credit Note. This would be for the same value as any monies paid to us, and is protected by our ABTA bond or ATOL licence. It gives you time to make a decision about future travel plans. For further information and guidance, please see ABTA - The Travel Association.
If you wish to cancel a booking on a tour that is currently due to run later this year, we ask you to contact us to discuss your concerns. We would welcome the opportunity to talk through the options and explain our position on cancellation charges.