page last updated on 26/05/20
Please be assured that we are working as hard as we can to address clients' concerns in as timely a manner as possible. We are contacting those who are due to travel imminently as a priority. Click here to see the tours we have cancelled so far. We will be in touch with regards to tours in subsequent weeks as soon as we can.
In line with guidelines issued by ABTA - The Travel Association, we are now asking clients to consider accepting a Refund Credit Note rather than a cash refund, though you are still entitled to the latter if you are still booked on the tour at the time it is cancelled. The Refund Credit Note would be for the same value as any monies paid to us for your tour, and is fully protected by our ABTA/ATOL bonding. It means you have until 31st January 2021 to make a decision about future travel plans. If you haven't decided about a future tour by that date, you can opt for a full cash refund.
If you wish to cancel a tour that is currently due to run later this year, we ask you to contact us to discuss your concerns. We would welcome the opportunity to talk through the options and explain our position on cancellation charges.Video recorded on Friday, 17th April 2020.
We greatly appreciate your patience and understanding at this challenging time.