Our contact details can be found here.

You can either book online or contact us to check availability and make an optional booking which can be held for 72 hours obligation-free.

To confirm your booking, we will require a booking form and payment of deposit. We will send you a booking form and payment information to assist with your booking.

Payment for Martin Randall Travel tours is made in Sterling. The conversion from your local currency to Sterling will depend on the rate on the day payment is made, and on the charges issued by your bank. You can pay by international bank transfer, international money transfer service (eg. wise.com), or by credit card or debit card. We will send you information on payments when you make an optional booking.

Paying in Sterling rather than local currency eventuates in the most cost-effective prices on our tours. It avoids high administrative and regulatory costs associated with taking payment in other currencies, and having to add any buffer on prices that would result in higher costs to our customers. Thorough, complex research into a wide variety of possible payment structures has returned us to this position. Though we understand that there may be potential inconveniences in this method of payment, our team in Brisbane are on hand to assist you. Our extensive analysis has shown that this method is the best value for money we can offer you.

Our date lists can be found here. This includes a list of tours not yet on sale.

Please e-mail alerts@martinrandall.co.uk to register your interest in events that are not yet available to book.

Yes. Simply ask us to add you and we will contact you to offer you the space if it becomes available.

No. You will need to arrange these yourself or through a travel agent.

No. You can meet the group at the tour destination. If you do, there is a corresponding reduction in the tour price. 

You can join the group transfers at the start and end of the tour at no additional cost. The group coach will not be able to divert from its set route to pick you up/drop you off anywhere other than the group arrival/departure airport (or train station where rail travel is included).

Yes (subject to availability). Please ask us for a quote.

MRT can arrange for one-way flights but these are usually the same price as a return (except for some long-haul destinations). Please tell us if you do not wish to use your outbound flight, as MRT need to advise the airline or they will cancel the return sector.

MRT can arrange for one-way flights but these are usually the same price as a return (except for some long-haul destinations). Please tell us if you do not wish to use your outbound flight, as MRT need to advise the airline or they will cancel the return sector.

Yes. Please ask us for a quote, though you can sometimes obtain cheaper deals by booking independently.

No. But we can give you details of the hotels that we usually stay in.

At the time of booking, you will receive:

– Booking confirmation (by email)

– Essential Tour Information containing hotel and flight details, baggage allowances etc. (in your booking portal).

Ten weeks before departure, you will receive:

– Your invoice (by e-mail). You will also be asked for your travel insurance details if you have not already provided these.

– Receipt after your final payment.

Two weeks before departure, you will receive:

– Final Tour Documents (including the itinerary and list of participants) which will be available in your booking portal. A hard copy will also be given to you on the first day when you join the tour.

The final tour documents are ready two weeks before departure. They are not finalised earlier in order to keep any changes to the written itinerary (and hence any participant confusion) to an absolute minimum. Opening hours and appointments are double-checked close to departure to ensure maximum efficiency in the running of the itinerary.

Martin Randall Australasia facilitates communication for clients who live in Australia, New Zealand and Eastern/South-Eastern Asia. All communications can come through us and we will pass on all documents and instructions.

No. To ensure you are fully protected by MRT’s bonding arrangements, MRT only accepts bookings directly from clients. However, we can provide tour details to your agent to enable them to make your other travel arrangements if requested.

MRT has a very low cancellation rate and would rather run a tour with few participants than cancel it. However, if numbers are very low, the tour may be cancelled no later than 8 weeks prior to departure, though, in practice, rarely later than 3 months prior. Tours may be cancelled at any stage if there is a risk to your security. Please contact us if you wish to discuss likelihood of cancellation.

No. We synchronise despatch of tour details and brochures (printed in Australia) with the UK office, to ensure you are not disadvantaged.

For popular tours and all Martin Randall Music Festivals, we almost always give you advance warning and encourage you to register your interest. You will then receive advance details before the rest of the mailing list. This is particularly recommended for those requiring a single cabin on a river Festival.

In the Essential Tour Information sheet for each tour, there is a section on the airline’s luggage restrictions, and also details on clothing requirements if applicable.

There is no dress code, though some clients like to dress more smartly for dinner. MRT will advise in the Essential Tour Information if any places visited on the tour require a particular level of formality or conformity in dress.

We understand that many Australasian clients are travelling for several weeks, and have higher luggage requirements. Please contact us if you wish to discuss this, and particularly if you feel you might like to upgrade your room size. Storage space in some city hotels can be limited.